Colorful Toys

The CARE Program Process &
the CARE Line

Family Navigators will support clients and families through each step of the CARE Program process. It begins when the need for mental health services is identified. 

Sibling Love

01

Referral

Child or adolescent is referred to the CARE Program by their primary care provider, school staff, or legal guardian. Referrals can be made by contacting the CARE Line at (number will be published when the program goes live) or by completing the CARE Program referral form online.

02

Intake

Family Navigators meet with the referred client and their legal guardian to identify their needs and obtain the information that will be used in the client-mental health provider matching process.

Family Together
Field Trip

03

Matching

Family Navigators utilize the CARE Program database of mental health providers to identify the services that will best support the client and their family. Families will receive a personalized referral unique to their needs. Navigators empower families by prioritizing client and family choice when selecting their mental health provider. 

04

Follow-Up

Family Navigators remain in contact with families to assure that they are able to schedule with their mental health providers within the desired timeframe. Navigators work with families to problem-solve barriers that are negatively impacting their access to care.

Modern Learning
Kids Blowing Bubbles

05

Feedback

Family Navigators conduct follow-up interviews with participating families and document their feedback. This data will be used to create a living database of effective pediatric mental health services that are available throughout our state.