Frequently Asked Questions

Have a question you’d like to ask? There’s no such thing as a bad question when it comes to our newest program. Check out the answers to the FAQs, and don’t hesitate to get in touch if you have any additional questions.

istockphoto-950887462-612x612.jpg
sip6bqovrs_actual.jpg
children_toys.jpg

Who connects families with evidence supported mental health services?

Our family navigators are trained and responsible for connecting families with mental health services. 

2

How does the referral line identify mental health providers?

The CARE program keeps a database of licensed mental health providers that we update weekly. Information comes from mental health organizations, other referral services in Indiana, and outreach calls we make. See information for mental health providers who would like to be added to the database.

The database includes details on:

  • If the provider has openings for new patients

  • Provider’s mental health specialties and types of treatment offered

  • Which health insurance or state programs the provider accepts

3

What can primary care providers expect?

With the consent of the patient, primary care providers can expect to receive the patient's referral information provided via fax by a family navigator. Primary care providers can also expect a follow-up email or fax from a family navigator with patient feedback.

4

What can families expect?

  • Families will start the process by calling 1-855-200-3073 or submitting an online form to schedule a call with a family navigator.

  • A family navigator will call you to discuss in detail (15–20 minutes) the mental health services your child/teen needs.

  • The family navigator will research mental health providers in your area to find 1 to 2 providers minimum that meet your family’s needs.

  • A family navigator will call and email to provide information on accessing the identified providers.

  • Two to four weeks after receiving your resource email and call, the family navigator will reach out to see if the referrals resulted in an appointment and if the provider was a good fit. We address any barriers experienced and find another provider if needed.

5    How do families access our services?

  • Families can call 1-855-200-3073 or complete the CARE Program intake form online.  

  • We will ask the client's legal guardian for basic information such as mental health needs, location, and health insurance coverage.

  • Families can also be referred to the CARE Program by their primary care provider.

6   What are the age requirements for this program?

The CARE Program and CARE Line serve children and adolescents of all ages.

The CARE Program Flyers for Families and Providers

Download informational flyers about our program for families and providers. All flyers are PDFs.